Skip to main content
  • EN
  • FR
  • About Us
  • News
  • IT Helpdesk
  • Resources
  • Contact Us

Contact North | Contact Nord's Studyonline logo

  • Colleges and Universities
  • Credit Transfer
  • Financial help
  • Enrol Now
TwitterFacebookInstagram

Menu

  1. Home
  2. IT Helpdesk

IT Helpdesk

Contact North | Contact Nord’s IT Helpdesk support is available to assist students using its three distance delivery platforms – audioconferencing, videoconferencing and web conferencing (e-CLASSES).

There are three ways to access Contact North | Contact Nord’s IT Helpdesk support:

 

Technical Hotline

Call our Technical Hotline at 1-888-850-4628 for urgent support issues such as:

  • Cannot login to your class on the web conferencing platform or having technical issues with the platform such as no sound or video.
  • Cannot connect to your class on the audioconferencing or videoconferencing platform or experiencing technical issues, such as no sound or video.
  • Any other urgent technical issue that is preventing you from participating in your course.

Live support is available Monday – Friday, 7:30 a.m. to 10:30 p.m. (ET).

Create a ticket by sending an e-mail to support@contactnorth.ca.

 

Other IT Support Services

Contact North | Contact Nord Network Status

Follow our Contact North | Contact Nord Network Status on Twitter for the latest notifications on system disruptions and scheduled maintenance.

Network Status Icon

https://twitter.com/cnnetworkstatus

 

 

If there are no known issues, and you are still having technical difficulties, call our technical assistance hotline at 1-888-850-4628.

 

College and University IT Support

Each college and university provides IT support services for its students on its platforms, software applications and network. 

Visit the list of colleges and universities to find your institution and their IT support link.

Tweets by cnnetworkstatus

How can we help you?

call 1-877-999-9149

Find one of 78 online learning centres near you.

General Information

  • Indigenous students
  • First generation learners
  • Francophone students
  • Students with disabilities
  • Demo of online course
  • Should I study online
  • Where to get financial help
  • Resources for international students
  • 12 steps to get ready to learn online

Find your ideal career path

Follow these five easy steps to find out what career suits you best...

Program & Course Listings

  • Spring/Summer 2022 Literacy Courses
  • Full-time online programs available from Ontario's public colleges - Spring & Fall 2022
  • Full-time online programs available from Ontario's public universities -  2021-2022
  • Web conferencing & videoconferencing course guide
  • About Us
  • Contact Us
  • Demo online classes
  • Exam Invigilation Policy
  • Find a career
  • IT Helpdesk
  • Resources
  • Online learning centres
  • Should I study online?
  • Sign in
  • Student services
  • Snapshots

Provincial Land Acknowledgement

Contact North | Contact Nord respectfully acknowledges that our work, and the work of our community partners, takes place on
traditional Indigenous territories across the province.

We are grateful to be able to work and live in these territories. We are thankful to the First Nations, Métis and Inuit people who have cared for these territories since time immemorial and who continue to strengthen Ontario and all communities across the province.

 

  • Accessibility
  • Contact Us
  • Disclaimer
  • Privacy Policy
Government of Ontario logoContact North | Contact Nord is a non-profit corporation funded by the Government of Ontario.
Creative Commons logo

studyonline.ca by http://contactnorth.ca is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 

Menu Toggle Icon - openClick here to open the menuMenu Toggle Icon - closeClick here to close the menu

Menu

  • EN
  • FR
TwitterFacebookInstagram
  • About Us
  • News
  • IT Helpdesk
  • Resources
  • Contact Us
  • Colleges and Universities
    • Exam Invigilation Policy
    • How to Grow Your Resilience as a Student
  • Credit Transfer
  • Financial help
  • Enrol Now
  • Accessibility Standards for Customer Service
  • Disclaimer
  • Privacy Policy