IT Help Desk

Contact North | Contact Nord’s IT Helpdesk support is available to assist students using its three distance delivery platforms – audioconferencing, videoconferencing and web conferencing (e-CLASSES).

There are three ways to access Contact North | Contact Nord’s IT Helpdesk support:

Technical Hotline

Call our Technical Hotline at 1-888-850-4628 for urgent support issues such as:

  • Cannot login to your class on the web conferencing platform or having technical issues with the platform such as no sound or video.
  • Cannot connect to your class on the audioconferencing or videoconferencing platform or experiencing technical issues, such as no sound or video.
  • Any other urgent technical issue that is preventing you from participating in your course.

Live support is available Monday – Friday, 7:30 a.m. to 10:30 p.m. (ET).

Create a ticket by sending an email to support@contactnorth.ca

Other IT Support Services

Contact North | Contact Nord Network Status

Follow our Contact North | Contact Nord Network Status on Twitter for the latest notifications on system disruptions and scheduled maintenance.

Network status iconClick here to view our Contact North | Contact Nord technical support Twitter account.

If there are no known issues, and you are still having technical difficulties, call our technical assistance hotline at 1-888-850-4628.